Knowledgebase

XDnet uses an automatic system which processes invoices and payments automatically, you can view invoices past and present in your client area.

As of December 2008,

Invoices are generated 21 days before the due date, it is intended that you make payment during this period.

If you have not made payment by the due date...

1 day after the due date you will be issued with the First Overdue notice.

3 days after the due date you will be issued with the Second Overdue notice.

5 days after the due date you will be issued with the Third and FINAL Overdue notice.

7 days after the due date an additional 20% late fee will automatically be added and your account suspended.

What does account suspension mean?

Once payment has been made your account will be automatically unsuspended and your account will return to normal.

For assistance with payments please contact us via the client area ticket system or support@xdnet.co.uk

Know your going to miss a payment?

If you know you will miss a payment be it due to a holiday or any other reason, just open a ticket with support to inform us when and why you will not be able to make a payment, we can arrange to have the invoice generated early, so you can make payment before you are unable to or in some cases, put stop automatic suspension of your account so it is not suspended while you are away and remains to function, and once you return and make payment this will be returned to normal.

Note: You will not be charged late fees if the missed payments are Pre-arranged.

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